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The rise of VoIP technology has significantly lowered communication costs, but it has also introduced a new form of cybercrime: theft of service. This threat enables cybercriminals to infiltrate systems and cause severe operational and financial damage. This is why it pays to prioritize securing your VoIP infrastructure and monitoring for suspicious activity. Read on […]

Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships. The business world is shifting quickly, and cloud-based tools are at the center of […]

While you focus on protecting your business from external attacks and human error, a new threat is quietly brewing from within your own systems. The countless applications, scripts, and automated processes you use every day each have their own non-human identity (NHI). This digital workforce is essential for modern business, but it also creates a […]

Your keyboard is one of the most-used tools on your desk, so choosing one should never be an afterthought. In this post, you’ll learn how to evaluate switch feel, connectivity, layout options, and other critical features that make a difference in everyday use. Key switch type Key switches determine how a keyboard feels and responds. […]

Technology has always been at the heart of customer engagement, evolving from the telephone to email. Now, artificial intelligence (AI) is unlocking the potential of Voice over Internet Protocol (VoIP) to enhance customer interactions. This article will explore the AI innovations that are not only reshaping VoIP services but also transforming the way businesses engage […]

Say goodbye to manual tasks. Learn how Copilot in OneNote helps you automate your workflow, streamline content organization, and create study materials. Here are nine powerful ways to unlock Copilot’s full potential. Summarize and simplify notes Copilot can condense your notes into digestible summaries. Whether it’s a single page or an entire notebook, Copilot quickly […]

From improved performance to increased flexibility with specialized services, there are many reasons why a multicloud approach is becoming increasingly popular among businesses across industries. But this approach does come with unique challenges. This article dives into the reasons why businesses adopt multicloud and how they can manage the complexities that come with it. Why […]

Disasters are unpredictable, but the right strategies can keep your business running smoothly. Cyberattacks, power outages, and natural disasters can severely disrupt operations, leading to substantial losses. But with an effective business continuity plan (BCP) in place, you can reduce downtime and make sure your company can recover swiftly. Here are five essential BCP strategies […]

We all know to be careful of suspicious emails from strangers. But what happens when a scam email looks like it was sent by your own colleague? A newly discovered scam allows hackers to become imposters within your organization’s email system, making it harder than ever to tell what’s real and what’s a trap. The […]

For businesses embracing Voice over Internet Protocol (VoIP) communication, the choice between VoIP softphones and hardphones is a critical one. This article compares the two, helping you choose the ideal phone system for your company. VoIP softphones VoIP softphones are software applications that enable calls on internet-enabled devices such as computers, tablets, and smartphones.